Privacy Policy
We value your interest in Isaacs Mini Storage; we respect and share your concern about privacy. So that you understand our policies and your options, we have prepared this policy to explain what information we gather about you when you visit our website and related platforms, how we use it, and the safeguards we have in place to protect it. This policy may be updated from time to time, so check periodically for changes.
Information Collected by Isaacs Mini Storage
General information: We receive and store any information you enter on our website or give us in any other way. This includes information that can identify you ("personal information"), including your first and last name, telephone number, postal and email addresses and billing information (such as credit card number, cardholder name, and expiration date). We may also request information about your self storage unit rental preferences. You can choose not to provide information to us, but in general most of the information we request from you is required in order for you reserve a self storage unit, sign up for a discount, participate in a survey or contest, ask us a question, or initiate other transactions on our website.
Proxy information: When you make a reservation for someone else through this website, we will request personal information and self storage unit rental preferences about that individual. You should obtain the consent of other individuals prior to providing us with their personal information and rental preferences, as any access to view or change their information will be available only through your account.
Information from other sources: We also may periodically obtain both personal and non-personal information about you from affiliated entities, business partners and other independent third-party sources and add it to our account information. Examples of information we may receive include: updated delivery and address information, purchase history, and demographic information.
Automatic information: We automatically collect some information about your computer when you visit this website. For example, we will collect your IP address, web browser software (such as Firefox, Safari, or Internet Explorer), and referring website. We also may collect information about your online activity, such as units viewed and buttons clicked. Our goals in collecting this automatic information include helping customize your user experience and inhibiting fraud.
Cookies and other web/mobile technologies: Cookies are small data text files and can be stored on your computer's hard drive (if your web browser permits). This website uses cookies to
- help us recognize your browser as a previous site visitor,
- to help us customize content based on what you click/access, and
- to measure and research the effectiveness of our features and offerings. The “Help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you refuse to accept cookies, you may not be able to access many of the storage features offered on our website.
Other Web/Mobile Technologies: We may use web beacons, which are small graphics or identifiers embedded in a web page, to understand traffic patterns and improve the website. Information collected automatically is described in the AUTOMATIC INFORMATION and cookies sections above.
Call recording:We have established proper procedures to protect the privacy of all callers and call recipients in connection with call recording services, and otherwise fully comply with all applicable laws, regulations and governmental or self-regulatory guidelines. We create a digital audio recording of incoming telephone calls which may then be played, replayed, transcribed, monitored, analyzed and archived by employees, contractors, officers, agents, authorized representatives or other trusted third parties of Isaacs Mini Storage. Content may include, without limitation, personal and non-personal data related to such calls.
We Protect Your Information
We want you to feel confident about using this website to reserve self storage unit(s), and we are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. We implement a variety of security measures. Only authorized employees are permitted to access personal information, and they may only do so for permitted business functions. We use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information. Information you provide for inquiries, reservations, rentals and payments may be maintained by Isaacs Mini Storage and the service providers used to deliver those services. For questions about records associated with your rental or a privacy request, contact reserve@wwministorage.com or (509) 540-4583.
Underage Restrictions
This is a general audience website and does not offer services directed to children. Should we receive a request from a child whom we know to be under 13, we will use any personal information provided by the child for the sole purpose of responding once directly to that child's request and then will delete the personal information. If we otherwise gain actual knowledge that a child under the age of 13 has provided any personal information to us, we will immediately delete this information.
How Information May Be Used or Shared
We use sensitive billing information (such as cardholder name, credit card number, and expiration date) for the purpose of completing the self storage reservation(s) you make at our facilities. We use other information about you for the following general purposes: to provide you with the products and services you request; to provide you with your self storage booking confirmation and updates; to manage your account, including processing bills and providing rent notifications or property updates; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, and website; to notify you about special offers and products or services that may be of interest to you; to otherwise customize your experience with this website; to solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of collection.
This website may share your information with the following entities and circumstances:
- Trusted third-party vendors who provide services or functions on our behalf, including credit card processing, business analytics, customer service, marketing, distribution of surveys or contests, and fraud prevention. We may also authorize third-party vendors to collect information on our behalf, including as necessary to operate features of our website. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose. They are also required to follow the same data security practices that we ourselves adhere to.
- Business partners with whom we may jointly offer products or services, or whose products or services may be offered on our website. You can tell when a third party is involved in a product or service you have requested because their name will appear, either alone or with ours. If you choose to access these optional services, we may share information about you, including your personal information, with those partners. Please note that we do not control the privacy practices of these third-party business partners.
- Referring websites. If you were referred to this website from another site (for example, through a link you clicked on another site that directed you to this one), we may share some information about you with that referring website. We have not placed limitations on the referring websites' use of your personal information and we encourage you to review the privacy policies of any website that referred you here.
- In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
- When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company or this website, our customers, or others; and in connection with our Terms of Service and other agreements.
- In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
- Companies within our corporate family.
Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.
We also may share aggregate or anonymous information with third parties. For example, we may share website visitor and self storage unit rental statistics. This information does not contain any personal information and is used to develop content and services we hope you will find of interest.
You can choose not to provide us with any information, although it may be needed to book your self storage or to take advantage of certain features offered on this site.
Mobile Information and SMS Privacy
For mobile information and text messaging originator opt-in data and consent, the restrictions in this section take precedence over any general permissions to use or share information elsewhere in this policy.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Reviews, Comments and Other Submissions
We appreciate hearing from you. Please be aware that by submitting content to this website by electronic mail, postings on this website or otherwise, including any self storage service reviews, photographs, video, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, "submissions"), you (a) grant Isaacs Mini Storage and our affiliates a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such submissions throughout the world in any media, now known or hereafter devised; and (b) grant us and our affiliates and sub-licensees the right to use the name that you submit in connection with such Submission, if they choose.
However, you acknowledge that we may choose to provide attribution of your comments or reviews (for example, listing your name and hometown on a self storage service review that you submit) at our discretion. You further grant us the right to pursue at law any person or entity that violates your or our rights by a breach of this policy. We take no responsibility and assume no liability for any submissions posted or submitted by you. If you do not agree to our privacy policy terms, please do not provide us with any submissions.
You are fully responsible for the content of your submissions, (specifically including, but not limited to, reviews posted to this website). You are prohibited from posting or transmitting to or from this website:
- any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law;
- any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or units); and
- any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this website. You acknowledge that Isaacs Mini Storage has the right to control (e.g. use, publish, remove) any content you submit without notice to you. If you submit more than one review for the same self storage service, only your most recent submission is eligible for use.
Contact
Notices with respect to this website should be sent to:
Isaacs Mini Storage, 1737 E Isaacs Ave, Walla Walla, WA 99362
We will review and address all notices that comply with the policies above.
We suggest that you consult your legal advisor before filing a notice or counter-notice. Also, be aware that you may be liable for damages if you make a false claim of privacy violations.
Last Updated: October 13, 2026
At a glance
We may collect what you share with us, some details about how you use our online services, and what we need to provide the services you request. We generally use that information to operate, secure, and improve our services and to stay in touch. Your choices and rights depend on where you live and which services you use. The rest of this policy explains the details in plain language.
About this policy
We want you to feel comfortable using our website and online services, and we’ve aimed to keep this policy clear and easy to follow. In this policy, “we,” “us,” and “our” means the business or organization that operates the services you’re using (the “Operator”). “Online Services” is our shorthand for our website, forms, portals, booking tools, account areas, and related services.
Because services and privacy laws vary, some parts of this policy apply only when a certain feature is available or a certain law applies to you. If another notice or applicable law provides stronger protections, that notice or law controls.
Changes to this policy
We may update this policy as our services, technology, or legal requirements change. When we do, we’ll update the “Last Updated” date and aim to provide additional notice or ask for consent where required.
How this fits with our Terms of Service
When you use our services, our Terms of Service and any rental, membership, facility, or marina rules may also apply. Those cover matters such as reservations, payments, access, cancellations, and how disputes are handled. This policy explains how we handle your personal information. If the two conflict about privacy, this policy generally controls, to the extent the law allows.
You can read our Terms of Service here: Terms of Service
Information we may collect
What we collect depends on how you use our services, which features are available, the choices you make, and the law that applies to you. We won’t necessarily collect everything below—here are the categories that may apply:
| Category | Examples | When it may apply |
|---|---|---|
| Contact and account information | Name, email, address, phone number, username, messages, reviews, or support requests. | When you contact us, set up an account, submit content, or request a service. |
| Reservations and payments | Reservations, rentals, memberships, the services you select, dates, payment details, and confirmations. | When you reserve, rent, purchase, pay, or manage a service. |
| Property and access information | Details about a storage unit, parking spot, RV, vehicle, trailer, vessel, boat, slip, berth, dock, or gate access. | When relevant to a service, facility, or access feature you use. |
| Information about other people | Guests, occupants, crew members, authorized users, or emergency contacts. | When you provide or authorize someone else’s information. |
| Device and usage information | IP address, device and browser details, pages viewed, cookies, approximate location, access logs, and security signals. | When you browse or use the Online Services. |
| Sensitive information | Government identifiers, financial-account details, precise location, or access credentials. | Only when needed for a service and permitted by law. |
We may receive this information directly from you, automatically as you use our services, from providers or partners, from public sources, or from someone connected to a service you request. If you share someone else’s information, please make sure you’re authorized to do so.
How we use your information
Depending on the circumstances, we may use your information to:
- Provide and support the services you request, such as reservations, rentals, memberships, storage, parking, access, docking, marina, or RV services.
- Set up and manage accounts, process payments, respond to your questions, and send service updates or, where permitted, marketing messages.
- Operate, secure, and improve our services; resolve problems; prevent fraud; investigate issues; and honor your privacy choices.
- Comply with the law, protect people and property, handle legal claims, or manage a business change such as a sale or merger.
How we share information
We may share personal information when it’s reasonably needed to operate our services, follow your instructions, or meet a legal or business need. Depending on the situation, recipients may include:
- Providers and technology partners that help us operate the Online Services.
- Payment processors and partners involved in a service you request.
- Property, facility, or marina staff who need the information to provide or secure a service.
- Analytics or advertising providers, if those tools are enabled and permitted by law.
- Advisers, government authorities, people involved in a business transaction, or others at your direction or with your consent.
When a provider works on our behalf, it may use your information only as our agreement, our instructions, and the law allow. Some providers also have their own privacy notices.
Text messages and mobile information
We don’t share your SMS or mobile information—such as your mobile number, text opt-in, consent, or related messaging details—with third parties or affiliates for their own purposes. We do not share your mobile information with third parties or affiliates for marketing or promotional purposes. We share it only with the providers that send or support the messages you requested, or when the law requires it.
Cookies, tracking, and communications
Our services may use cookies and similar tools, such as pixels, tags, SDKs, session replay, and details in links or URLs. Depending on the service and the law, these support core features, preferences, analytics, security, personalization, or advertising.
Where the law requires consent for non-essential tools, we’ll generally ask before using them. You may be able to manage your choices through your browser or device settings. Where required, we’ll also aim to recognize signals such as Global Privacy Control (GPC).
We may send you service messages and, where permitted, marketing messages. Marketing messages generally include a way to opt out where required. If we offer text messages, you may be able to reply “STOP” to opt out, and other help or opt-out options may also be available.
Payments, access, security, and retention
Payments are typically handled by third-party payment providers under their own privacy notices. Depending on the service, we may receive information such as payment status, billing details, a partial card number, refunds, or confirmations. How payment information is stored can vary.
Depending on the services and location, we may use information to support reservations, storage, parking, RV, docking, marina, access, safety, or property needs. When relevant, that may include vessel, slip, berth, dock, trailer, vehicle, guest, crew, emergency-contact, entry or exit, camera, license-plate, or location details—only as needed for the service and as the law allows.
We use reasonable safeguards designed to help protect your information, though no online system can be completely secure. We generally keep information only as long as we reasonably need it—for example, to provide services, maintain records, resolve disputes, protect security, or meet legal requirements. How long that is depends on the type of information and the situation.
Your privacy rights and choices
Depending on where you live, the law that applies, and how we use your information, you may have some of the rights below:
| Right | What it means | How to begin |
|---|---|---|
| Access or know | Ask what personal information we collect, use, or disclose. | Use the contact information below. |
| Correct or delete | Ask us to correct or delete your information, with some legal exceptions. | Use the contact information below. |
| Opt out or limit | Opt out of certain targeted advertising, sale, sharing, or profiling, or limit sensitive-information uses, where those apply. | Use the available settings, signals, or request methods. |
| Object, restrict, or appeal | Use other rights that may apply, such as withdrawing consent or appealing a decision. | Contact us or follow the instructions we provide. |
To make a request, contact us at admin@ashfordstorageholdings.com • 1737 E Isaacs Ave, Walla Walla, WA 99362
We may need to confirm your identity (and an agent’s authority) before acting, and we’ll aim to respond within the time the law allows. If we handle the information only for another business, we may refer your request to them. Consistent with applicable law, we don’t intend to discriminate against you for exercising your rights.
Children’s privacy
Our services aren’t meant for children under 16, and we don’t knowingly collect their information unless the law allows it with the required consent. If your local law sets a different age or adds extra protections, we’ll aim to follow it.
Automated tools and artificial intelligence
Automated tools or AI may help us route support requests, improve service, understand usage, or detect fraud. If those tools use personal information, we’ll aim to provide additional notice or ask for consent where required. We generally won’t make decisions with legal or similarly significant effects using automation alone, unless the law allows it and appropriate protections are in place.
Third-party services and links
Our services may link to or work with other companies’ websites, apps, payment pages, booking systems, facility or marina systems, or access systems. Those companies collect information under their own privacy notices, so please review theirs before using them.
Region-Specific Disclosures and Rights
Depending on where you live and the law that applies, additional privacy disclosures, rights, and choices may apply. The subsections below describe how we handle information and the rights that may be available in specific regions.
California residents
If the California Consumer Privacy Act applies, you may be able to know or access, correct, delete, and obtain a copy of your personal information; opt out of its sale or sharing (including certain targeted advertising); limit certain uses of sensitive information; and receive equal service for exercising those rights.
You can use the contact options above or any “Your Privacy Choices” or “Do Not Sell or Share My Personal Information” link on our services. We may ask you to verify your request, and we’ll aim to recognize signals such as GPC where the law requires. We don’t knowingly sell or share the personal information of anyone under 16 without the required authorization.
Residents of other U.S. states
Other state privacy laws may give you rights to access, correct, delete, or obtain a copy of your information, or to opt out of activities such as targeted advertising, sale, profiling, or certain automated decisions. The details—such as who’s covered, deadlines, and appeals—vary by state. We aim to provide the rights and choices the law where you live provides.
EU and UK residents
If the EU GDPR or UK GDPR applies, the Operator is generally the “controller” of the information it uses for its own purposes. You may have rights to access, correct, delete, restrict, object to, or transfer your information, and to withdraw consent. You may also complain to your local data-protection authority.
The legal basis we rely on depends on the purpose:
| Legal basis | When it applies |
|---|---|
| Contract | Providing a service, reservation, rental, account, or payment you asked for. |
| Legal obligation | Keeping records or meeting a legal requirement. |
| Legitimate interests | Running, securing, and improving our services, when that doesn’t override your rights. |
| Consent | Marketing, non-essential cookies, or anything else where consent is required or you choose to give it. |
Where it applies, we’ll aim to provide details about the controller, how to reach us about privacy, who receives information, how long we keep it, international transfers, and any representative or data-protection officer.
International transfers
Your information may be handled outside your home country, including in the United States. When the law requires, we aim to use recognized protections such as an adequacy decision, standard contractual clauses, the UK International Data Transfer Addendum, or another approved safeguard.
Contact us
For questions, concerns, or privacy requests, you can reach us using the information below:
| Contact | Information |
|---|---|
| Business or organization | Isaacs Mini Storage |
| Mailing address | 1737 E Isaacs Ave, Walla Walla, WA 99362 |
| Privacy email | admin@ashfordstorageholdings.com |