Self Storage FAQs
Answers about renting, unit sizes, access and payments at Isaacs Mini Storage.
Choose an available unit on our Units & Prices page and complete your rental online, or call or text (509) 540-4583 for help. Complete your lease and payment, then wait for your access instructions before moving in. If no units are available, you can join the waitlist.
Any introductory discount applies for the period shown with your selected unit. Check the offer, regular monthly rent and total due in the rental summary before paying. After the introductory period ends, regular rent applies unless another eligible discount has been activated.
You can move in from your agreed rental start date after completing your lease and payment and receiving your access instructions. Tenant access is available 24/7. If your instructions have not arrived, call or text (509) 540-4583 before coming to the facility.
No long-term contract is required. Rentals are month-to-month with a one-month minimum. Your rental agreement explains the written notice required to end your rental and any move-out charges or refunds.
Isaacs Mini Storage is remotely managed. Phone and text support is available daily, 8 AM–10 PM Pacific. Online rentals and tenant account access are available 24/7. Please call before visiting if you need assistance.
Tenant access is available 24/7, including weekends and holidays, subject to your rental agreement and any account-related access restrictions. Phone and text support is available daily from 8 AM to 10 PM Pacific.
A drive-up unit has an exterior door, so you can load and unload from the driveway close to your unit. You do not need to carry your belongings through an indoor hallway or use an elevator.
We use security cameras at the facility. Cameras may record video and audio in common areas, unit rows and at the entrance. Please keep your unit securely locked and contact us if you notice a problem.
Do not store hazardous, flammable, explosive or stolen property, firearms, ammunition, liquid waste, perishable food or live animals. Charging lithium batteries in a unit is prohibited, as is storing loose or uninstalled lithium batteries, EV or e-bike batteries, or damaged, swollen or recalled lithium batteries. Units are for storage only: living in a unit, carrying out repairs or running a business from it is not allowed. See your rental agreement for the full rules, and ask us before storing anything you are unsure about.
Use the Pay Online link to make a payment through our customer portal, or set up AutoPay for recurring monthly payments. Approved electronic payment methods include ACH, debit cards and credit cards. We do not accept cash. Call or text (509) 540-4583 if you need help.
Compare the unit dimensions on our Units & Prices page or use our Size Guide. For help choosing a unit for your furniture and boxes, call or text (509) 540-4583.
Choose Rent this unit to complete your rental online. A reservation does not complete your lease or payment or give you access to the unit. Finish your rental and receive your access instructions before moving in.
No. The advertised monthly price is for storage rent. A one-time $15 new move-in fee applies unless waived, and protection-plan charges may apply. Review your rental summary for the total due before paying. Call or text (509) 540-4583 if you need help understanding a charge.
New tenants can request 10% off regular monthly storage rent while AutoPay remains active. The discount starts after any introductory offer ends; it cannot be combined with that offer and does not apply to fees or coverage. Set up AutoPay, then call or text Lesley at (509) 540-4583 to request the discount and confirm its start date. Enrolling in AutoPay alone does not activate the discount. If you turn AutoPay off, the discount ends for future rent.
Give us at least 15 days’ written notice before ending your rental, as set out in our standard rental agreement. Check your own agreement for the terms that apply to you. Remove all belongings and trash, sweep the unit clean, and contact us about lock removal or return. Let us know when you have finished so we can complete your move-out and send confirmation.
If you have a facility-provided lock, contact us for return instructions. Please let your movers know which lock belongs to the facility so it is not packed with your belongings.
Yes. If your insurance covers belongings stored in your unit, send us your current insurance declaration page for review. We’ll confirm whether it meets the requirements and let you know when the protection-plan charge can be removed. Call or text us if you need a hand.
No. Our units are not heated or air-conditioned. If your belongings need controlled temperature or humidity, please choose storage that meets those requirements.
Call or text (509) 540-4583 to arrange a viewing, subject to availability. We are remotely managed, so please confirm your appointment and meeting point before arriving at 1737 E Isaacs Ave, Walla Walla, WA 99362.
Call or text (509) 540-4583 if you have trouble accessing your account or completing a payment. We can help you check your account and explain the available payment options.
Contact us to confirm whether AutoPay is enabled and which payment method is on file. Making a one-time payment does not necessarily enroll you in recurring payments. If you are requesting the 10% AutoPay discount, that also needs separate activation by Lesley.
Contact us with your unit number and the date and amount of your payment so we can review your account. Keep your payment confirmation handy to help us check the payment.
Call or text Lesley at (509) 540-4583 during phone-support hours, daily 8 AM–10 PM Pacific, or email reserve@wwministorage.com.