Frequently Asked Questions
Have a question about storing your belongings at Isaacs Mini Storage in Walla Walla, WA? We’ve compiled answers to our most common questions below. If you need further assistance, please don't hesitate to reach out!
💻 Renting & Moving In
How do I rent a storage unit?
We offer a completely streamlined, remote booking process. You can browse available sizes, select your unit, sign your lease, and pay online directly through our website. Once completed, you will receive immediate access to your unit—no waiting required!
Do I have to sign a long-term contract?
No. We understand that your storage needs can change, which is why all of our rentals operate on a flexible, month-to-month basis. You are never locked into a long-term commitment and can store with us for as long or as short as you need.
When can I move in?
Immediately! Because our booking process is fully remote and our facility is accessible 24/7, you can move in the very same day you rent your unit, whether it's 2 PM or 2 AM.
🕒 Access & Hours
When can I access my storage unit?
You have 24/7 access to your belongings. Our gates are open 24 hours a day, 7 days a week, 365 days a year, allowing you to load and unload on a schedule that works for you.
What are your office hours?
To maximize convenience, our office operates 100% remotely. This means our customer service and booking platform are available to you 24/7.
🔐 Facility Features & Security
What is a drive-up storage unit?A drive-up unit allows you to pull your car, truck, or moving van directly up to the roll-up door of your storage space. This makes loading heavy furniture, large boxes, and business inventory incredibly fast and easy, without the need to navigate hallways, stairs, or elevators.
What security measures do you have in place?
We take the protection of your belongings seriously. Our Walla Walla facility is equipped with continuous 24-hour video surveillance cameras that monitor the property to give you peace of mind year-round.
What items are prohibited from being stored?
For the safety of our facility and all tenants, you cannot store flammable liquids, explosives, illegal substances, perishable food items, or live animals. If you have a question about a specific item, please contact us.
💳 Billing & Payments
How do I pay my monthly bill?
Payments can be easily managed online through our secure customer portal. We recommend setting up automatic payments (autopay) so you never have to worry about missing a due date.
Didn't find what you were looking for? We are here to help! Reach out to us at (509) 540-4581 or email us at reserve@wwministorage.com.